Cancellation and Refund

1. Cancellation

Users may request cancellation through their account settings or by contacting our support desk at invomarketecommerce@gmail.com or +91 8369262393.

• Cancellation of a subscription prevents future recurring renewals.
• Upon cancellation, access to premium services remains active until the end of the paid billing period.
• Cancellation does not automatically reverse a completed transaction.

2. Refund Eligibility

Refunds may be considered under the following circumstances:

• First-Time Purchases (24 Hours): If you are dissatisfied with your subscription within the first 24 hours of purchase, provided you have not extensively used premium features.
• Technical Errors (Up to 60 Days): Verified technical failures or platform bugs preventing access to paid features.
• Duplicate / Failed Transactions: Where an amount was debited multiple times due to a gateway error.
• Unauthorized Transactions: Confirmed fraudulent charges after investigation.

3. Non-Refund Situations

Refunds are declined for:

• Change of mind after the 24-hour purchase window.
• Unused membership days or remaining credits.
• Absence of matches or dissatisfaction with other users' personal choices.
• Voluntary account deletion after delivery of the service.
• Account suspension resulting from harassment or material terms violation.

4. Refund Procedure

To request a refund, please email invomarketecommerce@gmail.com with:

5. Review Timelines & Processing SLA

• Acknowledgement: Within 48 working hours.
• Initial Review: Ordinarily within 7 working days.
• Approved Refund Initiation: Within 7 working days after approval back to original payment method via Razorpay.

6. Contact